The organization
Why Join Us? It's More Than a Job in Retail, It's Your Story.
At Public Group, we believe in the power of our people in a sustainable way. That's why we're not just focused on what you do, but who you become. We're committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference. A place where you can build a career you love, to leave your mark in our story!
Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society.
Our Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech & Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - iRepair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, Instacar, our tech PublicNEXT, Endeavour, Big PI, Metavallon, & Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.
As an Operations & Services Specialist, you will be at the front line of developing and implementing solutions that improve operational performance and innovative services to enhance the customer experience. By joining our team, you will play a crucial role in ensuring the delivery of exceptional services to our customers and contribute directly to Company’s success. You will collaborate with a dedicated team, all working towards providing the best possible customer experience
Responsibilities:
- Drive operational excellence across various Service & Operation functions.
- Coordination and communication with internal teams and external service providers ensuring the timely and accurate delivery of customer service.
- Manage and monitoring daily service orders, ensuring timely issue resolution and efficiency.
- Analyze technical data and service reports, utilize insights to improve performance metrics and achieve KPIs targets.
- Develop and implement innovative service solutions to enhance the customer experience.
- Manage and control costs within the area of responsibility.
Qualifications:
- AEI/TEI degree (preferably in a technical or engineering field) or equivalent work experience in customer service.
- Minimum 2 years of experience in customer service, technical support, logistics or service operations.
- Hight level of customer obsession and demanding stakeholder management.
- Data driven, analytical thinking, problem solving mentality.
- Very good knowledge of MS Excel.
- Knowledge of English at a working level.
- Experience in Home appliances or Air Conditioning (HVAC) areas is a plus.
- Project management skills in a customer service environment are considered an advantage.
What we offer:
- Competitive compensation & benefits package
- Bonus scheme
- Life & Health insurance
- Behavioral health programs
- Dynamic work environment
- Exciting opportunity to grow with the role
- Great experience in a well-known and respected growing business
- Continues learning opportunities
- Exclusive access to our innovative employee app, OrangeGen 🧡📲.
What Does OrangeGen Offer?
🔗 Connect: Engage with your colleagues and management seamlessly, ensuring you're always in the loop and part of our dynamic community.
🎉 Recognize: Celebrate achievements and milestones with a culture of recognition that boosts morale and fosters a positive work environment.
🏆 Custom Rewards: Enjoy personalized rewards and kudos, tailored to recognize your unique contributions and achievements.
Are you ready to be the next #OrangeGen maker?
Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories!
All applications will be treated with the strictest confidentiality.
