Sales Support and Operations Agent (Thessaloniki)

Sales Support and Operations Agent (Thessaloniki)


Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, ZeniΘ, for a dynamic professional to cover the following position:

ZeniΘ is the 1st provider of integrated energy in Greece, with natural gas and electricity! The company aims to cover the energy needs of modern Greek families, businesses and industrial plants and to offer integrated energy solutions to its customers across Greece. The company’s successful and long progress is based both on the significant benefits of natural gas and on the priority given to the satisfaction of the customers’ needs- residentials and corporate- by providing high level, safe and reliable services.  “We give energy” every moment!

Sales Support and Operations Agent (Thessaloniki)

Job Description
•    Handles pending contract tasks unrelated to direct sales, such as procedural matters (e.g., updates, documentation, declarations, meter readings, etc.)
•    Communicates with pending task lists to alleviate the workload of sales agents and maintain the team’s productivity
•    Provides updates on changes from the billing department and manages daily tasks unrelated to new sales 
•    Manages Voice Orders for completed contracts, ensuring timely communication to finalize sales
•    Processes customer-specific administrative requests (e.g., product changes) to streamline operations
•    Handles incoming calls with prioritization over sales agents, focusing on inquiries related to contract progress, support referrals, and efficient call redirection to minimize delays and optimize team workflow
•    Participates in company’s trainings

Candidate Profile
•    At least 1 – 3 years of work experience
•    Bachelor’s degree would be an asset
•    Computer literate (MS Office, Internet)
•    Knowledge of CRM systems
•    Very good knowledge of English
•    Knowledge of the Italian or any other language will be an asset
•    Communication skills both oral and written
•    Organizational skills
•    Basic Sales skills
•    Negotiation skills
•    Customer oriented
•    Problem-solving skills
•    Attention to detail
•    Multitasking
•    Ability to manage priorities
•    Dynamic, effective, highly motivated, and passionate about customer service
•    Ability to work independently and also as a team member

The Company Offers
•    Competitive remuneration package 
•    Friendly and challenging working environment 

ZeniΘ is committed to providing a safe, flexible and respectful environment for all employees and clients, free from all forms of discrimination, bullying and sexual harassment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best, regardless of race, ethnicity, color, religion, creed, gender, pregnancy, national origin, nationality, age, physical and mental disability, marital status, sexual orientation, and any other characteristic.
To apply for this job opening please submit your CV at: 
 
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database. 

All applications are considered as strictly confidential.