Remote Customer Support Agent

Remote Customer Support Agent


Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking for an International Software Solutions for Automotive to cover the following position:
Remote Customer Support Agent
Candidate Profile

•    University degree or equivalent in Telecommunications, Electronic Engineering, Physics or Computer Science
•    Professional experience in similar Customer Care position
•    Fluent in English, both speaking and writing.
•    Experience in ERP systems (NAV, BC, AX or similar) and business digitalization
•    Excellent interpersonal communication skills.
•    Ability to explain complex technical & process information on user level as well as ability to present and discuss information on management level
•    Highly organized and detail oriented.

Job Description

•   In collaboration with senior international business consultants
•   Analyzing specific customer processes, proposing improvements, suggesting solutions best for the business of the customer
•   Providing customer view and feedback to product departments
•   Responsible for first and second level support for customers
•   Provides user assistance to software users for customers
•   Supports all activities related to user support services including receiving, researching, and resolving end-user request

The Company Offers

•    Competitive remuneration package 
•    Remote work model
•    Friendly and challenging working environment
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.  
For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.
All applications are considered as strictly confidential.