ManpowerGroup, on behalf of its client, a tech company, is currently seeking to hire a Greenlight Specialist I based in Athens, Greece.
About Uber:
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology which people use every day. Whether it’s heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We’re making cities safer, smarter, and more connected. And we’re doing it at a global scale-energizing the local economy and bringing opportunity to millions of people around the world. Uber’s positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
About the job:
Uber’s driver-partners are our most important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community. We’re looking for a Community Specialist to support the day-to-day operations of our Greenlight locations in Greece. We’re looking for a professional who operates with a customer-first mentality. In this role, you’ll build Uber’s relationship with driver-partners, support their operational needs, and guide the day-to-day operations of the Greenlight centers.
This is a great opportunity to work with a top-notch Community Operations team and learn the Uber business from the ground up.
What you’ll do:
- Deliver 5-star, in-person, and/or remote support to our driver-partners
- Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
- Own personal metrics for customer support and performance
- Promote the Uber brand and get driver-partners excited to get onboarded and be on the road
- Be an expert on Uber policies, procedures, and programs
- Assist with support, events, and promotions as needed
- Manage scheduling, attendance, and administration
- You will be taking the lead on project/assignments
- Travel around the country to launch new cities
What you’ll need:
- At least 6 months of relevant experience
- Great communication skills and ability to interact with internal and external partners
- An interest in and passion for Uber
- Demonstrated background in solving complex customer problems
- Availability to travel
Bonus points if:
- You have previous sales experience
- You have previous customer account management experience
- You have previous customer support experience
- You are familiar with the Greek transportation industry
What is offered:
- Competitive salary
- Monday to Friday | 09:00 - 17:30 | On-site
- 6-month contract
