Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people?
Then join our customer service team for PAYBACK, the leading bonus program in Germany and the largest multichannel marketing platform. Be part of our multicultural team of #GameChangers at Concentrix and use your communications skills in German.
What you’ll be doing:
- Manage inbound calls & emails
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
What we offer:
- Work from anywhere in Greece
- Full Relocation Support (including flights, accommodation & transportation)
- Indefinite contract
- Competitive remuneration package (14 Salaries/year)
- 10% monthly performance bonus
- Daily meal voucher in Up Hellas Mastercard
- Private health insurance + Dental Care
- Opportunities for international Career
- A challenging working environment
- Free gym, employee events, well-being activities, and a rooftop cinema with Acropolis views
- Enjoy with your co-workers your lunch break at our new Restaurant
REQUIREMENTS
Requirements:
- Proven customer support experience or experience as a client service representative
- Fluent in German
- Strong focus on customer needs and understanding of how customers can behave
- Strong communication, problem-solving and active listening skills
- Strong written skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company’s success
You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.
Concentrix Hellas is an equal opportunity employer
Concentrix considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
