Hello Fintech Devotees!
Do have a passion for eCommerce and digital payment services ?
Are you keen on providing advanced payments solutions that can help customers worldwide realize their ambitions?
👀Look no further👀 because ManpowerGroup Greece, on behalf of our client, one of the largest BPO companies, is looking for a German Speaking Customer Care Representative to work in an exciting Payments & Transactions project.
📌 Company’s HQ: Athens
📍 Working Model: On-site (Athens, city center)
🖋️You will be reporting to: Operations Manager.
✅ What you will do:
Handle customer inquiries via email and chat, giving prompt answers to customer questions.
More specifically:
· Provide assistance, resolve complaints, answer questions in the best interest of the customers.
· Handling transactions and payment inquiries (refunds, manual charges, locating payments,..)
· Follow communication procedures, guidelines, and policies
· Keep accurate records of customer interactions and transactions in the CRM system
· Address and resolve customer complaints or concerns in a professional and timely manner
· Maintain a high level of company product knowledge to effectively answer customer queries
Requirements
What we are looking for:
· Native or near-native German speakers with an English Fluency
· Analytical minds with the ability to deal with complex financial inquiries
· Clear Communication Skills
· Tech savvy/Knowledge of MS office tools
· Fast understanding and an ease of working with numbers and data
Benefits
Compensation package and Benefits:
💰 Competitive compensation
💸 Rewarding bonus scheme
✅ Permanent contract
💉 Private health care benefits
🍝 Daily meal allowance
✈️ Relocation package for candidates outside Greece
👥 Recruitment Process:
· If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
· As for the next steps, there will be 2 more interviews with the client either in person or online.
(Recommended: For any questions regarding this opportunity, please contact directly Vassiliki Lampri to the following email: [email protected])
You can always check all our German Speaking roles here: https://www.manpowergroup.gr/
#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece
