Customer Value Specialist

Customer Value Specialist


Atlas, a company of Adecco Group of Greece, on behalf of Vodafone Greece Group, is looking for people to staff the following position:

Customer Value Specialist

Job Description

•    Plans and executes tactical campaigns, in line with the base growth and retention strategy and marketing concepts, with a good understanding of how they impact customers’ perceptions and brand experience
•    Manages the scheduling and rules that determine message deployment and takes direct ownership for message performance
•    Understands the customer lifecycle concepts and uses them to help resolve problems and identify solutions to gain commercial improvements
•    Uses learnings to make recommendations around areas of opportunity related to customer experience and actions to drive performance and improvement
•    Ensures all marketing activity reflects our brand strategy and tone of voice and that all communications are legally compliant and drive a positive response (careful management of call to action and message impact is essential)
•    Delivers complex marketing tasks or small projects in order to drive revenue from the market and execute them through the sales teams
•    Collaborates across company and functional teams (e.g. Operations, Brand, Finance, Regulatory, Technology) to ensure smooth delivery of targeted communications and campaigns
•    Adopts best practice processes/procedures with focus on customer and brand experience.

Candidate Profile

•    University degree in Marketing, Business, Finance/Statistics, Informatics or similar
•    At least 1 year of experience in similar positions, preferably in a multinational environment 
•    Knowledge of Microsoft Office programs (especially Excel)
•    Excellent command of written and spoken English
•    Very good organizational, analytical and interpersonal skills
•    Goal oriented and customer centered candidate  
•    Ability to work under pressure and solve problems
•    Strong will and self motivation 

The Company Offers

•    Friendly and challenging working environment
•    Opportunities for further development in a multinational company 
•    Competitive remuneration package

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.
All applications are considered as strictly confidential.