Manpower, on behalf of Kärcher, a worldwide leader of cleaning solutions with around 15.330 employees in 80 countries and innovative products for professional and domestic customers, is looking for a Customer Service Agent – Store, Online shop in Athens.
Kärcher has established a renowned reputation for fostering an innovative culture, evidenced by their remarkable record of launching more than 90% of their products in the past five years. The driving force behind their achievements is undoubtedly their workforce – a team characterized by their expertise, unwavering determination, creative concepts, and loyalty to the company's mission.
100% of employees in Greece believe that Kärcher is an environmentally responsible company, 97% mentioned that they are proud to tell others that they work for this company and 92% feel encouraged to come up with new and better ways of doing things.
We are the Kärchers - Wanna WOW with Us?
Together towards a clean world
📌 Location: Athens, Greece
📍 Working Model: On-Site
🖋️You will be reporting to: Customer Service Manager
Duties/Responsibilities:
▪ Customer Assistance
▪ Information and Counselling about Retail products, Spare parts / accessories.
▪ Issues resolution with transport with customer deliveries
▪ Customer Complaints and claims assistance
▪ Support between internal departments, Kärcher branches and customers
▪ Support to the external commercial Network
▪ Technical support to the customers
▪ Management support to the Logistic Department and the External Operator
▪ Reimbursements
▪ Reception and call center management
▪ Sales support to the store customers
▪ In Store stock management in collaboration with the Branch Manager
▪ In store customer experience optimization
Requirements
▪ University degree, revolving around economics, business administration
▪ Minimum of 3 provable years of experience as a Customer Service agent
▪ Fluent in English language, written and spoken.
▪ IT knowledge, at a user level (Word, PowerPoint, Excel)
▪ SAP knowledge will be valuable
▪ Organizational skills
▪ Customer oriented
▪ Team worker
▪ Analytic Skills and detail-oriented
Benefits
💰Competitive Salary
🏥Medical Insurance
📈Bonuses
