CQS SA stands as a premier leader in CRM services and holds the esteemed title of one of the "Leading Employers in Greece," proudly ranked among the top 500 companies with the largest workforce. With a strong presence across Greece, our team of over 1,300 professionals collaborates with leading organizations across industries including telecommunications, energy, gaming, IT, retail, banking, and insurance.
We are looking for a skilled Business Analyst to join our innovative team. In this role, you will play a key part in analyzing business needs, identifying opportunities, and driving impactful solutions to support our company’s growth. If you are ready to bring your expertise, support strategic projects, and help shape the future of our organization, we’d love to meet you!
Main Responsibilities
- Understand and analyze business requirements, transforming them into functional specifications for data analysis and reporting
- Develop and implement data analysis systems, collection strategies, and processes to enhance statistical efficiency and data quality.
- Create insightful reports, dashboards, and data visualizations using Power BI to address key business questions and trends.
- Lead the development of customer-specific reports, ensuring all necessary data is included for informed decision-making.
- Collaborate with operational stakeholders to provide data-driven recommendations that help achieve business objectives
- Oversee real-time monitoring and ensure timely reporting on performance metrics
- Consult with experienced analysts to refine KPIs and identify key performance drivers
- Communicate business targets and expectations clearly to all stakeholders, ensuring alignment and timely action
Requirements
- Bachelor's Degree in Mathematics, Statistics, Computer Science, Business Analytics, or a related field (Master's degree is an asset)
- At least 2 years experience in business analytics in a high paced environment
- Proficient or strong Knowledge in Power BI for data visualization, reporting, and business intelligence analysis
- Strong knowledge of Microsoft Office (Advanced Excel skills), Good knowledge of SQL and experience with programming languages like Python or R will be considered an asset
- Experience with PBX/CTI technology, IBM Modeler, or other relevant tools is an advantage
Other Skills
- Strong customer orientation with a proactive approach to delivering high-quality outcomes
- Team player with a can-do mentality, excellent organizational, and problem-solving skills
- Strong time management abilities, able to work under pressure and independently with minimal supervision
- Effective decision-maker who can evaluate information quickly and take efficient initiatives
- Strong interpersonal communication and analytical skills, with a keen eye for accuracy and attention to detail.
- Very good verbal and written communication skills in English
Benefits
- Competitive salary and benefits
- Career opportunities within a dynamically growing organization.
- A working environment that supports taking initiative and action.
- Hybrid working model
