Do you have previous experience in Back office?
Are you interested in working for a digital real estate platform?
ManpowerGroup Greece, on behalf of our client, an innovative digital real estate platform, is looking for a Back office-Operations Officer.
📌 Location: Athens (Northern Suburbs)
📍 Working Model: hybrid
🖋️You will be reporting to: Head of Operations
What you will do:
As a Back office-Operations Officer you will play a crucial role in assisting the platform's Relationship Managers with the implementation of customer service requests, acting as a coordinator between Relationship Managers and the network of expert collaborators assigned to perform tasks, ensuring the efficient and timely delivery of services.
More specifically:
- Coordinate the assignment of activities based on platform policies and guidelines, ensuring alignment with customer needs and priorities.
- Monitor SLAs for each activity and escalate any deviations or delays to relevant stakeholders for timely resolution.
- Review the final product of each activity before sharing it with Relationship Managers and customers, ensuring accuracy and quality standards are met.
- Follow up on planning, progress, and results, providing regular updates to Relationship Managers and customers as needed.
- Represent customers when required, ensuring their interests are protected and negotiating on their behalf if necessary.
- Take responsibility for property preparation before publication onto the platform, ensuring accurate and attractive listings that meet customer expectations.
- Maintain accurate records of all activities in the CRM system.
Requirements
- Bachelor’s degree in business administration, Finance, or related field.
- Experience in back-office support or administrative roles, preferably in real estate or financial services.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy in data entry and document preparation.
- Knowledge of e-auction processes and property management is a plus.
- Proficiency in Microsoft Office Suite.
Benefits
- Competitive salary and benefits package.
- Comprehensive training and development opportunities.
- Collaborative work environment.
- Access to advanced technology and tools.
- Medical insurance.
- Ticket allowance.
👥 Recruitment Process:
If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
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